Refund Policy

If your MeSIM eSIM does not work, contact us and we will help investigate. If the eSIM cannot be made to work after reasonable troubleshooting, we will refund the amount paid for the affected eSIM. This policy operates alongside your rights under applicable consumer law.

When this policy applies

A refund may apply when an eSIM supplied for your order cannot be installed, activated or connected as described, after you have followed the plan instructions and the eSIM is being used with a compatible, unlocked device in a listed coverage destination during its validity period.

How to request help or a refund

Open WhatsApp Business and tell us your order number or checkout email, destination, device model and a short description of what happened. Do not send your eSIM QR code, activation code, passwords or payment-card details.

If the eSIM remains unusable after reasonable troubleshooting, we will refund the amount paid for the affected eSIM to the original payment method. Your bank or payment provider may take additional time to show the refund.

Your consumer rights

Nothing in this policy excludes or limits rights that cannot lawfully be excluded. Read the ACCC consumer rights and guarantees.